Raising a Complaint - Informally
We are aware that you will not always want to raise a concern with us. It is easier to take your business elsewhere than to go through the hassle of raising a concern or complaint. However, we would like the opportunity to try and improve the service you receive and any concerns raised with us will be investigated.
You can raise an informal complaint either directly with Daniel Barnett, with his Practice Director David Smith or with the Outer Temple Chambers Chief Executive Rebecca Priestly. Let the person know that you have a concern and provide them with details. S/he will look into the matter and take steps to try and resolve it.
Raising a Complaint - Formal Procedure
Please use the Outer Temple Chambers' formal complaint procedure.
Raising a Complaint - Legal Ombudsman
If you have made a complaint as above and are unsatisfied with the outcome of your complaint, you may wish to pursue this further.
You have the right to make a complaint to the Legal Ombudsman, the independent complaints body for complaints against lawyers. You must make your complaint to the Legal Ombudsman within six years of the complaint arising (or three years from when you should reasonably have known that there was cause for complaint).