Complaints Procedure

Raising a Complaint - Informally

We are aware that you will not always want to raise a concern with us. It is easier to take your business elsewhere than to go through the hassle of raising a concern or complaint. However, we would like the opportunity to try and improve the service you receive and any concerns raised with us will be investigated.

You can raise an informal complaint either directly with Daniel Barnett, with his Practice Director David Smith or with the Outer Temple Chambers Commercial Director Christine Kings. Let the person know that you have a concern and provide them with details. S/he will look into the matter and take steps to try and resolve it.

Raising a Complaint - Formal Procedure

Please use the Outer Temple Chambers' formal complaint procedure