ACAS has launched a pilot mediation scheme. Help is available over the telephone, or an ACAS representative will visit the workplace and help employers and employees resolve their problems. They aim to visit the workplace within 5 working days of a request, and for formal mediations within 10 days of receiving an agreed request from both employer and employee.
The visiting / mediation service is free.
Whilst being piloted, it is only open to:
- employers in the Yorkshire & Humber region or the East London area (covering City of London, Newham, Tower Hamlets, Redbridge, Havering, Hackney, Barking & Dagenham, Lewisham, Greenwich and Bexley); and,
- employers that employ fewer than 50 employees.